Frequently Asked Questions
Everything you need to know about your next favorite pair of glasses.
How long does it take to receive my prescription eyewear?
Most orders are processed and shipped within 7 to 10 business days. Custom lens coatings or complex prescriptions may require additional processing time.
What is your return policy for frames and lenses?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return your eyewear for a full refund or exchange, provided they are in original condition.
Do you accept vision insurance for online purchases?
While we do not process direct insurance claims on our website, we provide a detailed itemized receipt that you can submit to your provider for out-of-network reimbursement.
How do I find my frame size?
Frame sizes are typically printed on the inside of the temple arm. You can also use our virtual try-on tool or refer to our sizing guide to compare measurements with your current glasses.
Are your lenses protected against scratches and UV rays?
Yes, all our lenses come standard with a scratch-resistant coating and 100% UV protection to ensure both durability and eye safety.
Can I order frames without a prescription?
Absolutely. You can purchase any of our fashion frames with non-prescription 'demo' lenses or clear blue-light filtering lenses for style and digital protection.